Return Policy

Return Policy for Vivid Collective

Effective Date:10/20/2024

At Vivid Collective, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return policy below.

1. Return Window

You may return items within [30 days of receiving your order for a full refund or exchange.

2. Eligibility for Returns

To be eligible for a return:

  • Items must be unused, unopened, and in their original packaging.
  • Proof of purchase (receipt or order confirmation) is required.

3. Non-Returnable Items

Certain items are non-returnable, including:

  • Opened skincare or cosmetic products
  • Gift cards

4. Return Process

To initiate a return:

  1. Contact us at info@shopvivid.store to request a return authorization.
  2. Pack the item securely and include a copy of your receipt.
  3. Ship the item to the address provided in the return authorization.

5. Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent. We recommend using a trackable shipping service to ensure the return is received.

6. Refunds

Once your return is received and inspected, we will process your refund within 5-10 business days. The refund will be issued to the original payment method.

7. Exchanges

If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

8. Contact Us

For questions or concerns regarding your return, please contact us at: info@shopvivid.store

Thank you for shopping with Vivid Collective!